FREQUENTLY ASKED QUESTIONS
To purchase on the Alppuna website, just click on the item you wish to buy, select the size, color, and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order.
We accept payment via, Visa, Mastercard, American Express, PayPal.
Alppuna products are very popular and do sell out. Unfortunately, when you add items to your bag it doesn't mean the item is reserved. The items will be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order.
We want to get your order out to you as soon as possible, so once you have clicked the ""Process Order"" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.
You can change your order while you are still browsing and shopping. You will need to go to ""My Bag"". Here you can delete a product by clicking on the ""X"" next to the ""Qty"" field or change the quantity by clicking the ""up"" or ""down"" arrows.
Alppuna are very popular and as a result can sell out quickly, especially during sale periods. If you’ve seen something you really must have, then we suggest you order it straight away to prevent any disappointment.